- All delivery services are carried out by courier companies.
- Delivery addresses cannot be PO Boxes. Please provide a detailed delivery address and contact number. If goods are returned to our company due to an unclear address, recipient refusal, multiple unsuccessful delivery attempts, provision of only a PO Box number, or other reasons, the order will be considered a "failed delivery order." We will notify you by email regarding such matters. In these cases, we will issue a refund after deducting shipping fees and reasonable handling fees (not more than fifteen percent of the total value of the "failed delivery order" goods). We regret that we cannot re-deliver "failed delivery order" goods, but we welcome you to repurchase our products online.
- We will endeavour to deliver goods within 7 working days after confirming the order, subject to sufficient stock. We will notify you by email of the estimated delivery date. We will process your confirmed order as quickly as possible, but please note that due to many factors such as weather/public holidays, we cannot guarantee that goods will arrive at your specified time.
Refund Policy
Returns and Refunds Policy
Shopping and Delivery Terms
SYT Wellness (operated by "Cheung Yung Medical Hall Co., Ltd.") can arrange delivery to Hong Kong. Please note our shopping and delivery terms:
Refund Policy
SYT Wellness (operated by "Cheung Yung Medical Hall Co., Ltd.") is committed to providing you with the best quality products.
- Refund Method:
Refunds will be deposited into your payment account within four weeks after confirmation. - Please note that we regret that shipping fees cannot be refunded. Also, if it is a "failed delivery order" (see point 2 of Delivery Terms), we will issue a refund after deducting shipping fees and reasonable handling fees (not exceeding 20% of the total value of the "failed delivery order" goods).
- Refunds are only available if customers purchase SYT Wellness products through the SYT Wellness website (www.sytwellness.com, hereinafter referred to as "this website") and if there is a significant error on our part during the transaction process (e.g., incorrect product delivery). Refunds will not be issued in the following circumstances:
- Goods were purchased at a special, discounted, or promotional price;
- Goods have been used, damaged, or opened, or the packaging is damaged or broken, or the bottle seal is damaged, or the product batch number or expiry date is missing, covered, or illegible;
- Goods have expired or have less than six months of shelf life remaining;
- Goods were purchased through any channel other than this website; or
- Goods are marked as gifts or samples.
- When applying for a refund, customers must provide us with details of the product and purchase, along with the receipt for the relevant product purchased through this website. We will verify the situation and then confirm by email whether your refund application is approved.
- All refund applications must be submitted within 14 days of purchasing the product on this website, and must be accompanied by an official receipt issued by Vitagreen to be valid.
- SYT Wellness reserves the right to refuse any refund application at its discretion without prior notice, to determine that the relevant refund application is unfounded or inappropriate, and/or to propose an exchange instead of a refund depending on the circumstances.
If you are dissatisfied with any SYT Wellness product you have purchased, please call our customer service hotline at (852) 2736 7473 or email cs@sytwellness.store within 7 working days of the delivery date.