- All delivery services are carried out by courier companies.
- The delivery address cannot be a post office box number. Please provide a detailed delivery address and contact phone number. If the goods failed to deliver due to incorrect address, recipient refuses to receive the goods, multiple delivery attempts failure, only the PO box number is provided, or the goods are returned to our company for other reasons, the order will become "undeliverable order" and we will notify you of this matter by email. In these cases, the company will refund you after deducting shipping and reasonable handling fees (not more than 20% of the total value of the "undeliverable order" ). We apologize for not being able to redeliver the "undeliverable order" goods, but we still welcome you to purchase our products online again.
- We will try its best to deliver the goods within 7 working days after receiving the order, but the delivery will be depends our the then stock inventory and we will notify you of the estimated delivery date by email. We will process your confirmed order as soon as possible, but the delivery may be delayed if there is bad weather conditions/public holiday.
Return and Exchange Policy
- Refund method:
The refund will be credited to your payment account within four weeks after confirmation.
- Please note that we are not able to refund the shipping cost (see point 2 of the delivery terms). If it is a "undeliverable order", we will make the refund payment after deducting the shipping and reasonable handling fees (not exceeding 20% of the total value of the "undeliverable order").
- Customers purchased the SYT Wellness products of through the website of SYT wellness (www.sytwellness.com, referred to as "this website") can request for refund if the company has made material fault in the transaction process (such as incorrect delivery of the products). No refunds for the following circumstances:
- The goods are purchased at special prices, discounts or promotional prices;
- The goods have been used, damaged or opened, or the packaging has been broken or damaged, or the bottle protection seal has been damaged, or the product batch number or shelf life is missing, covered or blurred;
- The goods have expired or the remaining shelf life is less than six months;
- The goods were purchased through any channels other than this website; or
- The goods are marked as gifts or samples.
- When applying for a refund, the customer must provide the company with the product and purchase details, and attach the receipt of the product purchased through this website. The company will verify the situation, and then email you to confirm whether the refund application is approved.
- All refund applications must be made within 14 days after the product is purchased on this website, and the official receipt issued by Vital Health will be attached.
- Shangyitang reserves the right to reject any refund application without prior notice, and to determine that the relevant refund application is not well-founded or inappropriate, and/or has the right to propose an exchange instead of a refund according to the situation. payment.
If you have any dissatisfaction with the Shangyitang products you have purchased, please call our customer service hotline (852) 2736 7473 or email to email@example.com